Frequently Asked Questions

How do I get a prescription refilled?

To have a prescription refilled, please have your pharmacy fax a refill request to us at (202) 33366605.

What should I do if I need to cancel an appointment?

If you need to cancel an appointment, please call us at (202) 33366603.

Will I always see my own doctor?

When you have an appointment scheduled with your own doctor, that is who you will see. If you need to schedule an appointment urgently and your doctor is not available, we may ask if you would like to be seen by another doctor or a nurse practitioner. This often makes it possible for you to be seen sooner.

What is evidence-based medicine?

“Evidence-based medicine” means medical care that is up-to-date with the most current recommendations. Medical research is constantly discovering new ways to identify, prevent, and treat illness. We pride ourselves on being aware of that research so we can provide our patients with the most effective medical care.

What is a Patient Centered Medical Home?

A Patient Centered Medical Home is a model of healthcare delivery in which care is tailored to the needs and preferences of patients. The Patient Centered Medical Home model encourages active engagement of patients and families with shared decision making and practice improvement. Our goal is to provide strong provider-patient relationships, seamless care coordination, and improved access to care, all of which will result in the highest quality of medical treatment. Strong Internal Medicine achieved recognition as a Level 3 Patient Centered Medical Home in February 2015 by the National Committee for Quality Assurance (NCQA).

What is an academic medical center?

An academic medical center is a place that does three things: provides clinical care for patients, performs research on disease, and educates new doctors. The General Medicine Division and Strong Internal Medicine are both part of an academic medical center, the University of Rochester Medical Center (URMC). This is a great advantage to us, because it allows us to work closely with top specialists from every area of patient care. The constant feedback we get from URMC specialists helps us to know about the latest advances in every field of patient care.